ONLINE RETURNS & REFUND POLICY
To return an online purchase to our warehouse, click on the following link and fill out the Return Authorisation form: http://www.premierepuro.ca/en/rma. You will need to enter your Order number – found on the packing list – and your email address in order to receive a return shipping label.
The shipping label must be affixed to the outside of the package to ensure that your return arrives at our warehouse and is processed efficiently. Shipping fees apply to items returned by mail, unless the item was damaged or broken, or the wrong item was sent. If this is the case, please contact our Customer Service Department at 1-833-560-7825, or email firstname.lastname@example.org, before you submit the Return Authorization form.
Shipping fees applied to the original order cannot be refunded. Refunds for merchandise will be processed using the same payment method as the original purchase.
- If you paid via credit card, the refund will immediately be sent to the credit card company for processing. Generally, this can take 1-7 days depending on the credit card company. Please allow up to two billing cycles for your credit to appear on your statement.
- If the delivery address provided in the order is found to be incorrect there will be no refund or reship.We do Not accept returns on the basis of flavor profile and or taste. As cigars are a product made from naturally grown leaf there is certainly can be variation it the taste from box to box. Unfortunately we are unable to guarantee personal taste preference
PRICE ADJUSTMENT POLICY
The following items are NOT eligible for price adjustments:
- Items purchased at a reduced price, or as part of a promotional offer
- Items purchased on promotion as part of any temporary or continuous promotional offer
- Items purchased on sale
- Items purchased as permanently discounted or liquidation items